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Key figures and achievements
2023

Welcome to our site dedicated to SNCB's operational figures for 2023. Explore the company's key achievements over this period.

2023, a new step towards an improved service for our customers

2023, the first year of the implementation of the new Public Service Contract, was of crucial importance for SNCB. We entered a new stage of an ambitious programme to improve the quality of our offer and services by 2032.

In 2023, we welcomed more passengers, which places us in a good position to achieve one of our major 2032 objectives, namely increasing the number of passengers by 30%. A number of initiatives have been taken to improve safety, comfort and accessibility.

The implementation of the Public Service Contract reinforces our existing commitment to guarantee efficient, inclusive and sustainable mobility for all, thereby promoting a major transition towards more sustainable forms of travel.

Domestic passengers

244,6
million

compared to 227,4 million in 2022

Passenger-km

10.441,12
million

compared to 9.684 in 2022

January

23/01

SNCB Assist: a new app for passengers with reduced mobility to request assistance.

18/01

SNCB continues its recruitment drive: 1.600 job offers in 2023.

11/01

Customer Focus Awards for actions carried out by our teams to better serve our customers.

25/01

SNCB tests a quiet zone on its trains.

International passengers*

4,14
million

compared to 3,92 million in 2022

* TGV Brussels France and IC Netherlands (ICBA)("long-distance" trains for which SNCB is co-transporter in Belgium)

Passengers transiting through Belgium*

14,7
million

compared to 13,3 million in 2022

* IC NL, TGV InOui, Thalys, Eurostar, ICE and cross-border traffic

February

01/02

A new life for the Jette station building.

09/02

New campaign against attacks on railway staff.

16/02

Animalia exhibition opens at Train World.

March

23/03

Launch of the Flex Season Ticket for flexible commuting.

08/03

25 years ago, the first female train driver was hired.

02/03

Securail holds daily random ticket checks at stations.

31/03

Board of Directors SNCB approves transport plan 2023-2026.

31/03

SNCB concludes 2022 with a better result, but inflation and energy costs still have a major impact.

April

06/04

Train World wins the Prix CAP 48 de l'Entreprise Citoyenne 2023 in the "Accessibility" category.

13/04

New sanitary facilities at 14 major stations.

19/04

New recruitment campaign for 800 job offers.

19/04

Opening of new covered bike parking lot at Roeselare station (840 spaces).

26/04

Presentation of the design of the new Kortrijk station building and surroundings. The hall, underneath the tracks, will serve as a link for pedestrians and cyclists.

Seats

350.421

compared to 352.639 in 2022

Trains (weekday schedule)

3.757

compared to 3.693 in 2022

Punctuality

87,5 %

compared to 89,2% in 2022

Trains equipped with the European Safety Control System ETCS

91,3 %

compared to 80,5% in 2022

May

05/05

In April/May, SNCB presents its new transport plan 2023-2026 to all political representatives in the different provinces.

17/05

On the occasion of the International Day Against Homophobia, Transphobia and Biphobia, SNCB launches for the first time a rainbow-coloured train.

24/05

Requests for assistance have been simplified via the SNCB website.

June

23/06

Take a trip by train: SNCB launches low-cost products.

22/06

Schaerbeek station: opening of the extended walkway underneath the tracks.

05/06

Fleurus intermodal station and new Aerobus lines to the airport open.

30/06

Securail and the Federal Railway Police in action on trains and in stations.

July

06/07

Trains gain in popularity for holidays abroad.

07/07

Record at the SNCB workshop in Arlon: four years without a single workplace accident.

10/07

A new look for information provided in case of engineering works.

Stations

555

unchanged compared to 2022

555 Stations, including:

103

fully accessible to people with reduced mobility, compared to 97 in 2022

555 Stations, including:

194

equipped with raised platforms (76 cm) compared to 185 in 2022

Car parking spaces

75.436

compared to 74.866 in 2022

Bicycle parking spaces

126.777

compared to 124.117 in 2022

August

18/08

Message from our CEO to the authorities to improve safety and cleanliness around Brussels-Midi station.

23/08

Works at Rixensart station: construction of the metal structure for the canopy.

September

19/09

End of platform renovation works at Hamont station. The platform was extended and raised.

16/09

SNCB employees take part in World Cleanup Day by cleaning the areas around seven stations.

14/09

Works started on the new Visé station, aiming to improve comfort, accessibility and intermodality.

Employees (full-time equivalents) on 31 December 2023

16.864

compared to 16.638 on 31 December 2022

Recruitment

1.543

up from 1.326 in 2022

1.543 Recruitment, of which:

30 %

under 26 years old

1.543 Recruitment, of which:

10,6 %

over 50 years old

October

07/10

The "job train" runs between 11 stations to showcase SNCB jobs.

30/10

Namur station: the Chiny entrance opens to passengers.

November

13/11

Public at large now able to test the new functions of the SNCB app.

13/11

New look for station information screens, with improved legibility and more information.

16/11

Brupass and Brupass XL tickets for all public transport now available in digital format.

24/11

The Christmas tree that takes pride of place at the European Parliament arrives from Vienna on board of the Nightjet.

24/11

Free drinking water available at the 100 largest train stations.

Customer satisfaction

7,17/10

compared to 7,26/10 in 2022

December

05/12

SNCB Good Cause Market in support of "Viva For Life" and "De Warmste Week".

12/12

Brussels welcomes the first Nightjet night train (ÖBB) from Berlin.

22/12

Fix My Station is deployed in all stations.